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When you place an order with RIG Technology part of RIG Systems Ltd we will send you an e-mail confirming receipt of the order and the details of what you have asked for. Your order is an offer to us to buy a product and this is accepted by us when we send an e-mail confirmation to you that the product has been despatched to you.

Customers in the European Union are entitled to seven business days cooling off period. Details of this are provided in the confirmation e-mail. If you want to cancel your purchase within the cooling-off period, send the securely packed product(s) back to us quoting "Cancellation," to reach us within seven working days of the day after the date the item was delivered to you. We strongly recommend using a recorded-delivery service. You will be responsible for the cost of returning the items to us. As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that product and the part cost of sending that product to you (standard postage charge only) in the same form of payment as your original order. We will notify you by email when we have done this.

If you are unhappy with the product(s) for any reason you can return it to us within 30 dales of the sale and we will provide a full refund. The product must be returned to us unused, in the original unopened packaging and in a condition suitable for re-sale. You are responsible for the carriage costs to return the product(s) to us. We strongly recommend using a recorded-delivery service.

If an item is damaged, defective or in the rare case we have made an error, you can return the product(s) to us for a full refund and we will also refund reasonable postage costs. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

This policy does not affect your statutory rights.

We will not be responsible for any commercial loss either direct or consequential, that is not reasonably foreseeable to both parties of the contract when you commenced using the website or when a contract for the sale of goods by us to you was formed.

We make every effort to ensure you have accurate information regarding delivery times, availability and prices. Very occasionally we are unable to supply an item advertised and when this is the case we will not be held liable for any loss caused by our failure to stock or dispatch a product within the stated dispatch time.

On occasion there may be a price confliction between the published and actual price. If the actual price is lower than the published price on the website, we will charge the lower price and contact you about this. If the correct price is higher than the published price we may contact you to agree on how to progress the order.

Sometimes it is necessary to amend a products specification or alter the price. We reserve the right to make any of these changes to our website, policies, terms and conditions, specification, prices and availability at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time of order.

We communicate with our customers by email and by using our website you agree to accept these communications from RIG. In addition, by using this online ordering service you are also agreeing that electronic communication satisfies the legal definition of communications in writing. This does not affect your statutory rights.

We reserve the right to defer the date of delivery or to cancel the contract of sale or reduce the volume of the equipment ordered by you if it is prevented from or delayed in the carrying on of its business due to circumstances beyond our reasonable control. These include acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, labour disputes or delays affecting carriers.

If you breach these conditions and we take no action, this shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the contract of sale.

These terms and conditions are governed by the laws of England and Wales. Users of the site, and RIG Technology, agree to submit to (non-exclusive) jurisdiction of English courts.

The website is operated by:

RIG Systems Ltd
An Skyber
Dunveth Farm
St Breock
Wadebridge
North Cornwall
PL 27 7JR

Rig Systems is part of AssetCo plc

Registered in the UK no. 4225894 VAT Reg. no. 776 9859 40

These Terms and Conditions of use are issued from 1st February 2007